Global Support System
Comprehensive support ticketing and management system for global, multi-country operations with advanced analytics and role-based access control.
Support Dashboard
Global overview with KPI widgets, country-wise metrics, and real-time monitoring.
Help Center
Multi-language knowledge base, FAQ system, and contact options for global support.
Ticket Management
Complete ticket lifecycle management with SLA monitoring and escalation workflows.
Ticket Assignment
Intelligent assignment system with drag-and-drop interface and auto-assignment logic.
Admin Panel
Role-based access control, performance analytics, and global admin features.
Main Dashboard
GoTruks operations dashboard with shipments, tracking, and business analytics.
System Features
Global Ticket Management
Multi-country support with localized workflows and SLA tracking
Role-Based Access
Granular permissions for admins, agents, and regional managers
Advanced Analytics
Performance dashboards with country-wise metrics and trends
Multi-Language Support
Localized help content and communication templates