Support Dashboard
Global ticket management and analytics
Total Tickets
1,247
+12.5%
Avg Response Time
1.8h
-8.2%
SLA Breaches
23
+5.1%
Resolution Rate
94.2%
+2.3%
Ticket Volume Trends
Regional Distribution
SLA Performance Monitoring
Response Time
Target: < 2 hours
1.8 hours
Resolution Time
Target: < 24 hours
18.5 hours
First Contact Resolution
Target: > 70%
68%
Customer Satisfaction
Target: > 4.5
4.2
Recent Tickets
| Ticket ID | Customer | Subject | Priority | Status | Agent | Country | Created | Actions |
|---|---|---|---|---|---|---|---|---|
| TK-2024-001 | Acme Corp | Payment Gateway Issue | High | In Progress | Sarah Chen | US | 2 hours ago | |
| TK-2024-002 | Global Tech | Account Access Problem | Medium | New | Unassigned | UK | 4 hours ago | |
| TK-2024-003 | StartupXYZ | Feature Request | Low | On Hold | Mike Johnson | CA | 1 day ago | |
| TK-2024-004 | Enterprise Ltd | Data Export Issue | Critical | Escalated | Lisa Wang | AU | 30 minutes ago | |
| TK-2024-005 | TechFlow | Integration Support | Medium | Resolved | David Kim | JP | 3 hours ago |